Returns & Refund Policy
Can I Change My Order After I've Placed It?
We are unable to make changes to an order after a customer has placed it. This is because our orders accrue in large numbers and must be processed in sequence by our warehouse, and changing orders would disrupt this sequence and cause delays for the processing of other orders.
We do not offer returns or exchanges on any sanitary products due to selection error or change of mind. This is because we cannot resell sanitary products that have been handled or worn by customers in any way.
We want every Love Luna customer to be satisfied with their purchase. Therefore, we provide as much information to customers as possible before they make a purchase, including product function, composition information and a detailed size chart. This way, customers can purchase the correct products for their needs. We believe that the comprehensive product information we provide mitigates the risk of selection error or change of mind.
We will however accept returns only if unworn and the following conditions are met and can be proven with evidence:
- Goods were purchased from the Love Luna website
- Goods are faulty, have been wrongly described, are different to the product purchased on the website or do not perform the function advertised.
If these conditions are met, you can choose between a refund or exchange to the same value.
You must notify Love Luna of your intention to return your item/s within 30 days of receiving them by sending an email to email@example.com who can authorise your return.
Payments & Security
An order can be placed directly in the e-store through the shopping-cart. If there is a problem please email us at firstname.lastname@example.org. The order is registered when the payment is received.